Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch with us!
Please email us at firstname.lastname@example.org with ALL order and shipping concerns or questions.
If your order arrives damaged, please send a picture of the damaged item(s) to email@example.com You can expect to receive a response from our customer service team in 24-48 business hours.
When will I receive my order?
All our products have a freshness guarantee, therefore all orders are handcrafted and made to order. Our orders have a 7-10 business day processing & shipping time. Once your order is in the packaging and shipping stage, you will receive an email with your tracking number for your package.
*COVID 19 UPDATE: There may be shipping delays due to the current Covid-19 crisis. We are processing
orders in a manner that ensures safety for all parties involved. Please note, that shipping companies are also experiencing delays, including USPS, our primary shipping entity. We appreciate your patience as we all navigate the current pandemic.
What do I do if my order states delivered but I haven’t received it?
Before reaching out to us via email, please make sure you have done the following:
Please refer to your tracking number. It will state whether your items were delivered to a receptionist, office, or mailbox. Also, check with neighbors to ensure it was not delivered to the wrong address. After these options please contact USPS at 1 (800) 275-8777) to inquire about the delivery of your package OR contact UPS at 1 (800) 742-5877 and provide your tracking number.
If you believe you have done all of the above and still can't find your package, please email us with your order details. Email: firstname.lastname@example.org and we will get back to you within 24-48 business hours.
Do I need to throw out my products after 90 days?
Our products have a peak potency period ranging from 6 to 9 months. Anything longer than this time frame cannot sustain the bio-active nature of raw plant material, so we recommend use within this time period. We make our products fresh using ingredients that were just processed and ship them directly to our client to ensure what you receive is exceptionally active.
Do you offer Refunds/Exchanges?
All sales are final. Refunds are made on a case by case basis. Once your order is placed, there cannot be any changes made. Please be sure to verify your order as well as the address before submitting. No exchanges due to the nature of our products.